Constant High Packet Loss, All Hops, ~10% Avg
Hi, I have been dealing with really high packet loss since about Thursday, which is making it impossible to work from home as well as disrupting entertainment, mostly video games. I have called and l...
Forum Discussion
Check your modem logs and post the results. Also post your signals. If you have T3 timeouts in the logs then it's most likely a Cox problem assuming you've checked connections and changed your interior cables. The first few minutes after rebooting your modem don't count, but after that you should not be getting any T3 timeouts.
I do indeed have T3 timeouts in my logs, and not just from restarts. I also set up a new modem today, so every piece of hardware and cable except for in my crawl space has been eliminated as a possibility.
How do I get Cox to fix this?
- @RNJustis, Do you have any splitters or signal amps on the cable line going to the modem? -Allan, Cox Support Forums Moderator
Neither as far as I can tell. I can get into the crawl space tomorrow, there may be a splitter down there.
I changed my mind and decided I had enough time to go chase the line now - I did find a splitter in my crawl space, I removed it since it's entirely unnecessary. Appears to be a straight home run to the modem now. Problem persists.
- Hi RNJustis. It looks like we may need to schedule a service call. Please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can help. - Lisa, Cox Support Forums Moderator
The T3 timeout indicates that there was a failure in the upstream data transmission, usually caused by noise on the line. If you've checked all of your equipment then you need to have a Cox tech troubleshoot further.
