Forum Discussion

badconnection's avatar
badconnection
New Contributor
5 years ago

Connection drop (difference between downstream channels power levels is more than 6dB)

Hello, My internet connection is not stable. The downstream channels are divided in 2 groups: about 400MHz channels and about 800MHz channels. The difference in power levels for these groups is...
LisaH's avatar
LisaH
Moderator
5 years ago
Hi badconnection. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address and the modem logs along with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator