Forum Discussion
Hi Bruce - the upload channel was the only one listed from the status screen this AM when I got it back online. A google drive link of the PDF is below. I should add when my parents lived in this house about 5-8 months ago, they rented Cox's modem, they never reported any issues, which is why im uncertain about the exact cause here lately.
I've only had service under my name for less than a month, the past two weeks have been abysmal...
My modem is a retail purchased Arris Surfboard SB6190
(https://drive.google.com/file/d/14JWYEOpsUdzNJdv4_cpa88JlSCeodqAG/view?usp=sharing)
I can't open your link (old computer). I'd think your parents' expectation for service would be different than yours. So...is it safe to say you were satisfied for 2 weeks of your service? I'm only asking if service was ever normal for you.
Only 1 channel, however, isn't normal for DOCSIS 3.0. Other than your type of cable (RG-59 vs. RG-6), widermouthopen's suggestion to inspect for splitters is good. How many, what condition, ratings, etc.
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