Forum Discussion

Tucson-IT's avatar
Tucson-IT
New Contributor
4 years ago

Cautionary tale before taking a free DOCSIS 3.1 modem upgrade

I work in IT and my client called because Cox sent them a new Arris CM8200 cable modem.  I asked if they upgraded to a higher speed plan that would require it, but they hadn't made any changes to the...
bad connection
connection issues
DOCSIS 3.1
packet loss
sb8200
MariaL's avatar
MariaL
Moderator
Hi Tucson-IT,

This is definitely a cause for concern, and we’d like to investigate. Would you mind having the Cox customer reach out to us? They can send our team an email at cox.help@cox.com with this post, their full name, and complete address. They can also reach out to us on Twitter and Facebook through the links below:

www.facebook.com/.../

https://twitter.com/CoxHelp

Maria
Cox Support Forum Moderator
Tucson-IT's avatar
Tucson-IT
New Contributor
4 years ago

Yes, I will have them contact you to see if this unfortunate situation can be resolved.