Forum Discussion

WorstServiceEve's avatar
WorstServiceEve
New Contributor
5 years ago

Cant get service. Deactivated account?

I had cox for years.  Just moved to a new state, and saw my account was deactivated and I couldnt do anything with it online.  Was eventually  able to get service again but my building provides internet so I ended up canceling cox.  Now Im trying to get service again, and now this account is inaccessible.  WTH is going on?  Im not making another *** account for them to just shutdown.  Why is it so hard to get service from these people?

  • bearone2's avatar
    bearone2
    Contributor III
    5 years ago

    do you really think cox holds the account open for everyone who leaves,who ma/may noty come back??

    • WorstServiceEve's avatar
      WorstServiceEve
      New Contributor
      5 years ago

      They should..  I mean, if they want people to come back and be able to order services from them again.  Why would you not want to make it as easy as possible for people to return?  Do you really think its that much of a burden to just not lock people out of an account. lol. 

      • bearone2's avatar
        bearone2
        Contributor III
        5 years ago

        just how long is too long for cox to hold info? how long were you gone with the move?