Cannot Access E-Mail Via IMAP on any device
Hi there,
I'm posting here because I have had 3 phone calls with cox customer support over the last month and they have been unable to resolve the issue I am having even though they first agreed th...
Forum Discussion
Hi Isayeh, we're sorry to know that you're experiencing issues with the Client servers. To confirm, you can send and receive emails on myemail.cox.net (host server), is that correct? To my understanding, you mentioned you were able to log in without any issues. If you are having issues sending or receiving on the host server, this will more than likely impact your Client devices (in which case, we may need to escalate this to our back-office webmail team).
When you changed your password on the Cox website, does the password match both the incoming and outgoing settings on your Client devices? If the passwords do not match, you will more than likely receive a pop-up box for Apple products, recommending you enter a username and password. Have you removed the Cox email from your client device entirely, and re-entered the credentials? I highly recommend doing so and starting from scratch.
Please check to see if the server settings are correct, http://bit.ly/2KGsVKh, and that you are using TLS, if available. Lastly, please verify that the server name fields do NOT include east, west, or central. -Kevin M. Cox Support Forum Moderator
When you changed your password on the Cox website, does the password match both the incoming and outgoing settings on your Client devices? If the passwords do not match, you will more than likely receive a pop-up box for Apple products, recommending you enter a username and password. Have you removed the Cox email from your client device entirely, and re-entered the credentials? I highly recommend doing so and starting from scratch.
Please check to see if the server settings are correct, http://bit.ly/2KGsVKh, and that you are using TLS, if available. Lastly, please verify that the server name fields do NOT include east, west, or central. -Kevin M. Cox Support Forum Moderator
Hi Kevin,
Thank you for following up. Yes, I can send and receive email on myemail.cox.net without issue. It is only imap and pop on client devices that doesn't work.
I have quadruple checked the client server settings, and I am 100% positive that the password I am putting in the box to add a new cox imap account is correct.
As I stated previously, another Cox rep replicated the issue by trying to add an imap account on her end with the password she reset the account to, and it failed for her too. She escalated the ticket, and that was 4 days ago. I still haven't heard anything from Cox about this, and I still cannot add my Cox email account to any device (not iMac, not iPad, not iPhone, not an Android phone)
I have repeated this same information over and over here and via the phone, and each Cox rep replies with the same information and suggestions of things to try, while claiming to escalate the issue, and I reply that I have tried all of those things many times and no one seems to read through the actual replies to see that this is not a configuration issue on my end. This is something on the Cox backend for this particular account.
Please open an escalated ticket or whatever it takes. I don't know what else to do on my end. I've tried everything you have suggested, and it is not that kind of problem.
- Hi Isayeh,
I can understand your frustration and we want to make sure that we can help you with this. When you enter your User ID in are you including the @cox.net?
Xavier
Cox Social Media Support SpecailistHi Xavier,
Thank you for understanding. I have tried both including and excluding the @cox.net in the userid, with the same results.
Each rep at Cox who has tried adding the imap on their end has seen what I'm talking about, and they immediately say they'll create an escalated ticket to have someone look at the issue, but I haven't heard back on any of those escalated tickets.
If you or anyone at Cox wants to reset the password and try adding the account via imap to any device, you'll see what I'm talking about.
Let me know any other information I can provide.
Thank you!
- Anytime Isayeh, I would like to reset the password to your email. Please send us an email at cox.help@cox.com with your account details so we can further assist you.
Xavier
Cox Social Media Support Specialist
