My contract is expiring and I am trying to cancel my service because Cox will not allow me to downgrade internet speed. I followed the online steps and keep coming back to the sales page, the online chat is no use. I eventually found an 800 number, 8002348963, but that continues to disconnect the 12 times I have tried to call in the last two days. Is there anything I can do prior to reporting to my state consumer agency? It appears my bill is going to double and I am unable to afford.