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Cancellor's avatar
Cancellor
New Contributor
4 years ago

Cancelling service

My contract is expiring and I am trying to cancel my service because Cox will not allow me to downgrade internet speed.  I followed the online steps and keep coming back to the sales page, the online chat is no use.  I eventually found an 800 number, 8002348963, but that continues to disconnect the 12 times I have tried to call in the last two days.  Is there anything I can do prior to reporting to my state consumer agency?  It appears my bill is going to double and I am unable to afford.

Thank you

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  • Bruce's avatar
    Bruce
    Honored Contributor III
    4 years ago

    If you have a Cox Solution Store near you, gather all your equipment and return it:  cable box, remote, Internet modem, telephone modem.  Get a receipt.

  • bearone2's avatar
    bearone2
    Contributor III
    4 years ago

    just what do you think your state consumer agency will do to help??

    • Bruce's avatar
      Bruce
      Honored Contributor III
      4 years ago

      To allow a consumer to freely discontinue service before a change in rate.

      • bearone2's avatar
        bearone2
        Contributor III
        4 years ago

        theoretically yes but how long will it really take for them to resolve the issue or will it go to the back burner with all the other complaints?

  • quixotictif's avatar
    quixotictif
    New Contributor
    4 years ago

    1-844-227-3943 Try that number...it’s only good for regular business hours though. I have also lodged a complaint about how cancelling service is insanely hard

    • bearone2's avatar
      bearone2
      Contributor III
      4 years ago

      this is your 3rd post today about same topic, you get an atta boy for effort.

      • Bruce's avatar
        Bruce
        Honored Contributor III
        4 years ago

        "A Bay Tot" is an anagrams of atta boy.  Does 1-844 live in a bay area?