Forum Discussion

Cancellor's avatar
Cancellor
New Contributor
5 years ago

Cancelling service

My contract is expiring and I am trying to cancel my service because Cox will not allow me to downgrade internet speed.  I followed the online steps and keep coming back to the sales page, the online...
bearone2's avatar
bearone2
Contributor III

just what do you think your state consumer agency will do to help??

Bruce's avatar
Bruce
Honored Contributor III
5 years ago

To allow a consumer to freely discontinue service before a change in rate.

  • bearone2's avatar
    bearone2
    Contributor III
    5 years ago

    theoretically yes but how long will it really take for them to resolve the issue or will it go to the back burner with all the other complaints?

    • Bruce's avatar
      Bruce
      Honored Contributor III
      5 years ago

      I don't know how long so I recommend to circumnavigate the engineered obstacles of Cox by making a trip to the Store of Solutions.