Forum Discussion

Cancellor's avatar
Cancellor
New Contributor
5 years ago

Cancelling service

My contract is expiring and I am trying to cancel my service because Cox will not allow me to downgrade internet speed.  I followed the online steps and keep coming back to the sales page, the online...
Bruce's avatar
Bruce
Honored Contributor III

To allow a consumer to freely discontinue service before a change in rate.

bearone2's avatar
bearone2
Contributor III
5 years ago

theoretically yes but how long will it really take for them to resolve the issue or will it go to the back burner with all the other complaints?

  • Bruce's avatar
    Bruce
    Honored Contributor III
    5 years ago

    I don't know how long so I recommend to circumnavigate the engineered obstacles of Cox by making a trip to the Store of Solutions.