Forum Discussion

macbob4cox's avatar
macbob4cox
New Contributor
5 years ago

Can anyone explain why COX has not removed all Data Caps like Comcast during this time of national emergency? Right now Schools are closed, employees are being asked work at home & telecommute, and patients are asked to use telemedicine for critical..

Can anyone explain why COX has not removed all Data Caps like Comcast during this time of national emergency? Right now Schools are closed, employees are being asked work at home & telecommute, and patients are asked to use telemedicine for critical appointments. COX: PLEASE RESPOND TO THIS. others please share your opinion on this. Let's use this forum for good

COVID-19
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  • KevinM2's avatar
    KevinM2
    Former Moderator
    5 years ago
    Hello, beginning March 16th, data overage charges incurred on or after March 16th will not be billed. This will be in effect through May 15th and is a part of our ongoing effort to keep our customers connected during the COVID-19 work and school closures. Customers who have the add-on plans of 500 GB or Unlimited will be automatically credited over the next two bill cycles.

    Our teams are still working on additional ways to provide support and relief for our customers. For more information, please visit:

    www.cox.com/.../coronavirus-response.html

    -Kevin M. Cox Support Forum Moderator
    • nonymou's avatar
      nonymou
      New Contributor III
      5 years ago

      How is the partial billing cycle handled. Over by May 15 and free. But after that as already over shut internet off as overage charges. Or reset usage to zero on may 15?  Billing cycle ends on the 9th or so for us. So should I return to normal cap usage on 9th to prevent overages next billing cycle if use he k.ouf if if between 9th and 15th. 

    • macbob4cox's avatar
      macbob4cox
      New Contributor
      5 years ago

      Thank you. This a good start, but pushing out to 90 days would be better and more families could rely on it. 

    • csepulveda's avatar
      csepulveda
      New Contributor
      5 years ago

      The Gov. Of Nevada has declared that all non essential businesses are to be closed for a minimum of 30 days, Cox should freeze billing in this dire time. Everyone's going to be affected by it financially.