Can anyone explain why COX has not removed all Data Caps like Comcast during this time of national emergency? Right now Schools are closed, employees are being asked work at home & telecommute, and patients are asked to use telemedicine for critical..

Hello, beginning March 16th, data overage charges incurred on or after March 16th will not be billed. This will be in effect through May 15th and is a part of our ongoing effort to keep our customers connected during the COVID-19 work and school closures. Customers who have the add-on plans of 500 GB or Unlimited will be automatically credited over the next two bill cycles.

Our teams are still working on additional ways to provide support and relief for our customers. For more information, please visit:

www.cox.com/.../coronavirus-response.html

-Kevin M. Cox Support Forum Moderator