Forum Discussion

NickelArcade's avatar
NickelArcade
New Contributor II
2 years ago

Can’t log into San Diego County Credit Union

A few days ago, I tried logging into my credit union account. It wouldn’t load.   I tried every device in my home (pc, laptop, iPhone) and nothing works.   I disconnected from wifi and sure enough, it works fine on my cellular network. I call SDCCU and they said they don’t block IP addresses and I should call Cox.   I then call Cox and they said it’s an sdccu issue.  So basically each provider is blaming each other.  And I reset my router and modem, reset all devices, restarted, etc.  I even reset my IP address.   Still the same issue.

I went on chat with someone at Cox and they said they are looking into it and contact them back in 48-72 hours (not very confidence inspiring)

every other website works fine.  I don’t use any vpns.  I turned off my firewall and virus scanner.  It’s extremely frustrating.   The only thing that I changed this week was switch from windows 10 to 11.  So would that affect it?  And if so, why does my iPhone not connect to the site ?

very frustrating when you can’t access your bank in your own home and the technical support on both side are pretty much useless 

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    2 years ago

    Is it a problem connecting to the site or logging into the site? If a problem connecting, can you ping the site? If a problem signing in, what exactly is the error?

    • NickelArcade's avatar
      NickelArcade
      New Contributor II
      2 years ago

      It’s a problem accessing the actual website.  I can’t even get in to log in.   The mobile app opens but doesn’t let me access the login screen

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor
        2 years ago

        Can you ping the website? If not, run a tracert and see where it fails. Post the trace for advice.

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    2 years ago

    Try using a VPN, if it works, they are blocking your Cox IP address. Opera is a great browser with a built in VPN. 

    • NickelArcade's avatar
      NickelArcade
      New Contributor II
      2 years ago

      thanks for the tip.  It looks like the vpn only works on desktop.  I’ll download it later to try it.  It doesn’t seem to work on iOS opera 

      • Darkatt's avatar
        Darkatt
        Honored Contributor
        2 years ago

        the fact that a VPN worked, indicates that your IP address was being blocked by the website. That means it's really not a Cox issue, but a problem that your credit union has to get resolved by their web site host.