Forum Discussion

Ltn1110's avatar
Ltn1110
New Contributor II
4 years ago
Solved

Can’t connect to certain websites on panoramic WIFI

Been on the phone over two weeks and tech support can’t figure out what’s wrong. Switch out two different modem and still not working. I can’t connect to certain websites with my wifi on my entire ne...
  • Ltn1110's avatar
    Ltn1110
    4 years ago

    Thank you! I disconnected the router and everything is working again. I’ve always used a router and didn’t have problems until now. 

Bruce's avatar
Bruce
Honored Contributor III
4 years ago

Do you mean to not use Panoramic but your cellular network to connect?

"Server is down...unable to connect," huh?  I need to give this a think.

Ltn1110's avatar
Ltn1110
New Contributor II
4 years ago

Yes I have to turn off my Panoramic and connect to my cellular network. The entire house devices can’t connect to specific websites. I can stream Netflix but can’t stream Prime. 

  • Bruce's avatar
    Bruce
    Honored Contributor III
    4 years ago

    Do you have cable TV?  If so, do you have the Wireless Contour Stream player for a cable-box?  Perhaps an issue with DNS but for the Cox website?

    • Ltn1110's avatar
      Ltn1110
      New Contributor II
      4 years ago

      I only have their internet service 

      • Bruce's avatar
        Bruce
        Honored Contributor III
        4 years ago

        I'm probably waaaay off....but do you have a malware scanner on a device?  The only thing I can think is hijacked entries in your Host Files.  What OS do you have?