Forum Discussion

Bayman's avatar
Bayman
New Contributor II
5 years ago
Solved

Can’t Access E-Mail using Outlook or MacMail (Error Code 3170)

Can’t Access E-Mail using Outlook or Mac Mail (Error Code 3170) Starting on 10/2/19, I’ve started getting the following error message: “Outlook cannot find the server. Verify the server informatio...
connection
connection issues
cox email
e-mail problem
email
email help
  • Bayman's avatar
    Bayman
    5 years ago

    I finally found the solution.  It wasn't a Cox problem, nor was it an e-mail client problem.  Turned out to be a 3rd party software issue.

    On the Apple discussions forum, it was suggested to download the EtreCheck diagnostic app for Mac; it paid off. The problem turned out to be the following “Unsigned” file: com.DataFormatSearchP.plist.  I have no idea what an “Unsigned” file is, or what this one did, but deleting it fixed my problem. Mac Mail is finally working!

    Thanks for everyone's replies.

Bayman's avatar
Bayman
New Contributor II
5 years ago

Partial success...

I was able to finally create my Mac Mail account, but only when in Safe Mode. However, now when I boot up normally, I still can't connect; must be some type of corruption somewhere. Connection Doctor just shows a never ending spinning wheel. Obviously, I don't want to have to start up in Safe Mode every time I want to use Mac Mail. Any ideas, thoughts, suggestions would be greatly appreciated!



  • KevinM2's avatar
    KevinM2
    Former Moderator
    5 years ago
    Bayman, I recommend contacting Apple for additional support, and here is their contact information:

    Support: 800-275-2273

    www.apple.com

    -Kevin M. Cox Support Forum Moderator
    • Bayman's avatar
      Bayman
      New Contributor II
      5 years ago

      I finally found the solution.  It wasn't a Cox problem, nor was it an e-mail client problem.  Turned out to be a 3rd party software issue.

      On the Apple discussions forum, it was suggested to download the EtreCheck diagnostic app for Mac; it paid off. The problem turned out to be the following “Unsigned” file: com.DataFormatSearchP.plist.  I have no idea what an “Unsigned” file is, or what this one did, but deleting it fixed my problem. Mac Mail is finally working!

      Thanks for everyone's replies.