Forum Discussion

Bayman's avatar
Bayman
New Contributor II
6 years ago

Can’t Access E-Mail using Outlook or MacMail (Error Code 3170)

Can’t Access E-Mail using Outlook or Mac Mail (Error Code 3170) Starting on 10/2/19, I’ve started getting the following error message: “Outlook cannot find the server. Verify the server informatio...
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  • Bayman's avatar
    Bayman
    6 years ago

    I finally found the solution.  It wasn't a Cox problem, nor was it an e-mail client problem.  Turned out to be a 3rd party software issue.

    On the Apple discussions forum, it was suggested to download the EtreCheck diagnostic app for Mac; it paid off. The problem turned out to be the following “Unsigned” file: com.DataFormatSearchP.plist.  I have no idea what an “Unsigned” file is, or what this one did, but deleting it fixed my problem. Mac Mail is finally working!

    Thanks for everyone's replies.

JTKH's avatar
JTKH
New Contributor

I've had the exact same issue since Wednesday 10/9.  Spent over an hour on cox tech support and to no avail, still can't send/receive email on Outlook (2011) on my mac desktop.  Lots of basic questions suspecting my need, which it's not.  Wanted to sell me tech support contract.  Going nuts.

"Outlook can't find the server.  Verify the server information is entered correctly in the Account Setting, and that your DNS settings in the Network pane of System Preferences are correct."

I have not changed anything in this regard for years!

Please advise and help.

KevinM2's avatar
KevinM2
Former Moderator
6 years ago
Hi JTKH, on myemail.cox.net, are you able to send and receive emails? Using one email address, can you please send a test email to yourself on the Cox website, to see if you can send and receive emails? This is our host server, and this helps us determine if this issue needs to be escalated. If you are able to send and receive emails on myemail.cox.net without any issues, I would recommend changing your password on the cox website, http://bit.ly/2KOrZnd. Please make certain the password matches both the incoming and outgoing settings.

Here is some information on setting up an email account for Microsoft:

www.cox.com/.../changing-email-server-settings-for-microsoft-outlook-2007-2016.html

-Kevin M. Cox Support Forum Moderator