Thanks for your answer. I already tried updating my password; didn't work. I'm almost certain that it's a Cox problem as opposed to an Outlook problem because I can't connect using Mac Mail either. Not being able to connect using two separate e-mail clients tells me there's something screwed up on Cox's end.
Hi Kevin, thanks for your reply. The problem with removing my existing Cox email on Outlook is that I get a pop-up window saying all e-mails & documents associated with the account will be lost, so that option is too risky. I did create a new account for Cox using the proper settings to no effect.
Also, keep in mind that I’ve been unable to connect with both Outlook and Mac Mail. This leads me to believe that there must be an issue with Cox.
I should mention that I had a problem with the Cox smtp server back in June 2017. At the time, I was unable to send e-mails. Again, both my e-mail clients were affected. When recently speaking with the Tier 2 tech reps, I remembered that the 2017 issue involved my account being blocked; apparently it had been put on some type of “black list” involving spam. Which makes no sense at all; I’m lucky if I send out 1 e-mail a day and I don’t do any type of e-mail marketing. Cox eventually acknowledged and fixed the problem, but it took close to three weeks; hope whatever’s going on now can be resolved much more quickly.
I used an e-mail tester and also failed to connect. You can view the results here:https://photos.google.com/photo/AF1QipMNO8XAM0moMapFduoqFUvcXTIFAQ11jrFjiN3v
