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JeffinLouisiana's avatar
JeffinLouisiana
Contributor

Calling vs Online chat

When I call Cox,  they give me  very pleasant experience and fix my issue withing 3 days.   When I chat  online all the do is reset my modem.    Why is there such a difference?

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  • Bruce's avatar
    Bruce
    Honored Contributor III

    Isn't the "live" chat just bots?

    • bearone2's avatar
      bearone2
      Contributor III

      some make me wonder if any training is required to fill the seat.

  • bearone2's avatar
    bearone2
    Contributor III

    re-setting the modem includes updates, that may resolve your issue.

    call if not resolved.