Forum Discussion

JeffinLouisiana's avatar
JeffinLouisiana
Contributor
6 years ago

Calling vs Online chat

When I call Cox,  they give me  very pleasant experience and fix my issue withing 3 days.   When I chat  online all the do is reset my modem.    Why is there such a difference?

3 Replies

  • Bruce's avatar
    Bruce
    Honored Contributor III
    6 years ago

    Isn't the "live" chat just bots?

    • bearone2's avatar
      bearone2
      Contributor III
      6 years ago

      some make me wonder if any training is required to fill the seat.

  • bearone2's avatar
    bearone2
    Contributor III
    6 years ago

    re-setting the modem includes updates, that may resolve your issue.

    call if not resolved.