Forum Discussion

rdm1's avatar
rdm1
New Contributor II
2 months ago

Buffering, losing about 20m an hour

For the past 10+ days, Cox keeps buffering on my TV, computer, Phone all at once. It happens about every 5-10 minutes, and buffers for a few minutes. Over the course of an hour, TV shows end up about 20m behind. It's absolutely horrible.  It's not just me, it's others in my neighborhood and surrounding neighborhoods reporting through NextDoor App. They use different plans, so the solution isn't to upgrade to faster speeds. Very Frustrating

Buffering
  • SharielH's avatar
    SharielH
    2 months ago

    rdm1, I am sorry this has been your experience for the past 2 weeks. We want to help. Please send us an email to Cox.Help@Cox.Com with your full name, address and link to this forum.  

  • SharielH's avatar
    SharielH
    Moderator
    2 months ago

    rdm1, I am sorry this has been your experience for the past 2 weeks. We want to help. Please send us an email to Cox.Help@Cox.Com with your full name, address and link to this forum.  

    • richardhorwitz's avatar
      richardhorwitz
      New Contributor
      2 months ago

      It’s happened to me also over the last two weeks and I may lose my job because of it because I work from home what can be done?

      • StephanieS's avatar
        StephanieS
        Moderator
        2 months ago

        richardhorwitz  Hi, you can also send us an email at cox.help@cox.com and include your full name and address along with a link to this forums post for reference.  Thanks!