Forum Discussion

Laurel_Dodge's avatar
Laurel_Dodge
New Contributor
5 years ago

Brand New Gigablast Download Speeds Are Unacceptable

Previously i subscribed to the the Ultimate 300 plan and I had an Arris Panoramic modem.  Typical Speeds were 265/31.  Upgraded to Gigablast and received new Technicolor CGM4141 modem three days ago....
nosajman's avatar
nosajman
New Contributor
5 years ago

I have this exact problem. My old modem is faster than the COX panoramic wifi and it's not even capable of gigablast speeds. Im capping out around 30mbps down on any device on 2.4 ghz and 220mbps on 5ghz. When I plus a laptop directly to the COX modem I get capped at 300mbps.

Allan's avatar
Allan
Moderator
5 years ago
@Nosajman, Since you are experiencing this issue on multiple devices, I recommend sending us an email with your full name and address to cox.help@cox.com. -Allan, Cox Support Forums Moderator.