Forum Discussion

Laurel_Dodge's avatar
Laurel_Dodge
New Contributor
5 years ago

Brand New Gigablast Download Speeds Are Unacceptable

Previously i subscribed to the the Ultimate 300 plan and I had an Arris Panoramic modem.  Typical Speeds were 265/31.  Upgraded to Gigablast and received new Technicolor CGM4141 modem three days ago....
Eduardo268's avatar
Eduardo268
New Contributor
5 years ago

I wish I got 30 mbps upload. I'm in under 10 mbps most of the day. Sometimes even getting down in the kbps hell. For what I pat. Thats some bs. There sure is no latency in them taking out my money for the bad service tho

MariaL's avatar
MariaL
Moderator
5 years ago
Hi Eduardo268,

I was able to locate your account based on the email address you registered your Forums UserID with. Are the results of your speed test today from a device hard-wired to the modem or with a wireless connection?

Maria
Cox Support Forum Moderator