I wouldn’t like it either if that happened to me, so I understand why you feel the way you do. Let me get to the bottom of this. First, I’d like to look at your account. I have included a few links below that will hopefully give you some information on how to manage your email messages and email settings. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at firstname.lastname@example.org. Provide us the name on the account with the complete service address with a link to this thread so we can get started.