Billing statement
Why am I being charged $153 if am on conect to compet my bill is only $19.95 a month. I was told that if a technician came i would not be charged because I was on a protection plan
Forum Discussion
Their billing and over all customer service is soon unprofessional . My home security cam wouldn't work with my phone so I had someone come to try fix it ,I only had the service 2 months when problem began. I was told over phone to return camera for refund so I did.Then was told you can't get refund unless it's 30 days after purchase.i said why would I return it if it was okay within 30 days? Supervisor said they have that in place because some people just can't afford it and want to return for a refund!!! Not only if she insulting her customers who keep them in business and pays her paycheck she wouldn't even give me her name so I could properly report her. So not only do they have my cameras ..I'm without security and they won't adjust my bill.
Stacey67, our Cox Internet Forums is for customers to discuss technical topics related to residential Cox Cable, Telephone, and High-Speed Internet services with other customers. You may need someone to look into your account personally because of the connection you have expressed. We can assist you with this. Please reach out to us on (X), formerly known as Twitter, at CoxHelp, visit us on Facebook, or email cox.help@cox.com anytime for assistance. We are always happy to help.
