Forum Discussion

chevylover's avatar
chevylover
New Contributor
5 years ago

Being put on hold or not not being transferred to the right dept.

COX is starting to really p-ss me off. Getting an "Internal error" message when trying to log into web mail,using Firefox. Called about this 2 weeks ago,and was given a temp password & it worked fine...
MichaelJ's avatar
MichaelJ
Moderator
5 years ago
Hi Chevylover, I'm sorry to hear about your customer experience thus far. Have you tried any other browsers, Chrome, or Microsoft Edge? Is your browser upt to date? Is that the extent of the error message, "internal error" or is there more information? Have you tried to access your Cox email from another device or while you off your home network?

Thank you,

Mike J.
Cox Support Forums Moderator