Hi bsdb0x, for help with account specific issues, please feel free to email us at cox.help@cox.com. Thank you!
Cox Support Forums Moderator
Isn't the acceptable use policy(AUP) config file reserved to people who have broken copyright by downloading something illegal or something else related to the AUP? I think the code when the modem isn't provisioned has something to do with a code that has "self" in it, because it locks you in the self install system. Forgot the exact code though.
As for why it might have happened, I have seen it caused by several things. First, some kind of conflict that caused the provisioning code not to go through when they reactivated service. Other times, there can be some kind of contract issue that forces them to create a new account and they haven't moved the modem to the new account. Or something went wrong with the transfer. Other times, they just put the service on occurrence 2 while the modem is in occurrence 1, or visa versa. This is called a bucketing issue. I only mention these terms so you can give them to the CAG rep so you are both on the same page.
Emailed the cox.help address and they fixed it right up.
The modem was stuck in the "walled garden" from the suspension. Everything is back online now, took less than 30min after emailing. Still don't get why the "Chat Support" can't handle something like this...
