Forum Discussion

coxisbad's avatar
coxisbad
New Contributor II
5 years ago

Awful Internet Speeds in Arizona. What's causing it and how do I fix it?

I pay for gigablast and I've been having EXTREME issues with my speeds in Chandler since I moved here from Tempe about a month ago.  Typically I get download around 150mbps and upload around 25mpbs...
bad service
connection issues
cox coxsupport
internet
packet loss
BenS1's avatar
BenS1
Former Moderator
5 years ago
Hi Coxisbad,

I see that you are getting a lot of T3 timeouts on your modem. Are there any splitters or amplifiers that are connected to the coaxial that is screwed into the back of your modem? If so can you bypass the splitter/amplifier and plug it directly into the wall from the modem?


Ben S.
Cox Support Forums Moderator
  • coxisbad's avatar
    coxisbad
    New Contributor II
    5 years ago

    There are no splitters/amplifiers. It is always plugged directly into the wall from the modem.

    • Allan's avatar
      Allan
      Moderator
      5 years ago
      @Coxisbad, Our techs are currently investigating a noise issue in your area that is causing intermittent issues with the service. Once the needed work is completed, you should no longer experience this issue. -Allan