Forum Discussion

coxisbad's avatar
coxisbad
New Contributor II
5 years ago

Awful Internet Speeds in Arizona. What's causing it and how do I fix it?

I pay for gigablast and I've been having EXTREME issues with my speeds in Chandler since I moved here from Tempe about a month ago.  Typically I get download around 150mbps and upload around 25mpbs...
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sadcustomer's avatar
sadcustomer
New Contributor
5 years ago

Same exact issues in North Phoenix. Have my own hardware and I've used it fine at my neighbor's with another isp with full speeds. I'm getting 10mbps or lower download. This is awful. I'm 99% I'm being throttled. I reset my modem to get new provisioning and the speed is fine for two minutes and then it locks right back down. Paying for an unlimited data cap and 500 down.

  • BenS1's avatar
    BenS1
    Former Moderator
    5 years ago
    Hi Sadcustomer,

    I can understand how frustrating slow speeds are. Cox doesn't block, throttle, or otherwise interfere with customers' internet signals. If you need assistance please send us an email us at cox.help@cox.com with your full name and address.

    Ben S.
    Cox Support Forums Moderator