Forum Discussion

duklug's avatar
duklug
New Contributor
3 years ago

Arris tm3402 constant connection loss on WAN port (no DHCP lease)

I'm having an issue where my Arris TM3402 modem is constantly dropping the internet connection to my router.  It happens mostly at night between 12am-6am, where I wake up and internet is gone, but al...
Bruce's avatar
Bruce
Honored Contributor III
3 years ago

What’s the difference between the TM3402 and the TM3402A?  In the referenced post, Bryaninphx exchanged the problematic TM3402A but unsure if replacement is also the A-model.

Is your replacement also the TM3402A?

  • duklug's avatar
    duklug
    New Contributor
    3 years ago

    Not sure of difference, but my replacement is exactly the same:

    System: ARRIS DOCSIS 3.1 / PacketCable 2.0 Touchstone Telephony Modem

    HW_REV: 7
    VENDOR: ARRIS Group, Inc.
    BOOTR: 2.2.23.635901
    SW_REV: 11.02.095.SIP.PC20
    MODEL: TM3402A


    Firmware Build and Revisions
    Firmware Name: TS11.02.095_030921_711.PC20.03.X1
    Firmware Build Time: Tue Mar 9 18:50:24 EST 2021

    • Bruce's avatar
      Bruce
      Honored Contributor III
      3 years ago

      I'm unsure of the problem.  Per the referenced post when I had a problem with mine, I just replaced it with my previous DOCSIS 3.0 and haven't had problems since.  Bryaninphx fixed after 1 replacement and you...hopefully...after 2 replacements.  These are mostly refurbished.