Forum Discussion
DavidA2
Former Moderator
Hi Duklug,
I am sorry to hear that your connection keeps getting dropped. The last thing we want is for your work to be impacted by a service issue. Since you have already swapped the modem, it may be an issue with the signal to the modem. We would be happy to take a deeper look into that with you. Before we do that, we ask that you email us at cox.help@cox.com with your service address and a link to this forum thread. We want your service to work the way it is supposed to.
David
Cox Support Forum Moderator
I am sorry to hear that your connection keeps getting dropped. The last thing we want is for your work to be impacted by a service issue. Since you have already swapped the modem, it may be an issue with the signal to the modem. We would be happy to take a deeper look into that with you. Before we do that, we ask that you email us at cox.help@cox.com with your service address and a link to this forum thread. We want your service to work the way it is supposed to.
David
Cox Support Forum Moderator
duklug
3 years agoNew Contributor
I did email that address and a tech is coming out today to take a look at the lines.
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