Forum Discussion

duklug's avatar
duklug
New Contributor
3 years ago

Arris tm3402 constant connection loss on WAN port (no DHCP lease)

I'm having an issue where my Arris TM3402 modem is constantly dropping the internet connection to my router.  It happens mostly at night between 12am-6am, where I wake up and internet is gone, but al...
DavidA2's avatar
DavidA2
Former Moderator
Hi Duklug,

I am sorry to hear that your connection keeps getting dropped. The last thing we want is for your work to be impacted by a service issue. Since you have already swapped the modem, it may be an issue with the signal to the modem. We would be happy to take a deeper look into that with you. Before we do that, we ask that you email us at cox.help@cox.com with your service address and a link to this forum thread. We want your service to work the way it is supposed to.

David
Cox Support Forum Moderator
duklug's avatar
duklug
New Contributor
3 years ago

I did email that address and a tech is coming out today to take a look at the lines.