Am I the only one
Am I the only one that thinks that compensation is necessary for the continuous dropping of my internet when I'm in the middle of something important or I'm on a good run and I'm about to win money a...
Forum Discussion
No, you are apparently not the only one. After over 20 years of service with Cox at our residence, it was finally time to say good bye. The service has progressively gotten worse over time (especially with-in last few years) with little to no upkeep of the infrastructure (atleast in our neighborhood). It was only a matter of time before Cox started getting competition and losing grasp on their duopoly as for about 17 of last 20 years, only options were Cox or AT&T DSL. Now there's fiber, wireless 5G etc.
I had no other option (DSL was pretty much dead), so I really had no choice but Cox until now.
Cox, if you want to willingly retain customers, you NEED to do better. The times of simply keeping customers because they didn't have a choice is diminishing.
They won't fix their own problems. If you notice they all use the same copy/paste responses. Just like when I worked for directv I would see that all calls eventually push you to a service call.
