Forum Discussion

dankushnir's avatar
dankushnir
New Contributor
8 months ago

Already have a Yahoo e-mail and my cox e-mail is the recovery e-mail

When I try to set up my e-mail on Yahoo using my cox e-mail, it sends me the verificaion e-mail to the Cox addresss, but then when I try to log in to my Cox e-mail on Yahoo, it says that that account already exists and then logs me back into my Yahoo e-mail.  How do I get out of this endless loop so i can complete the transition?

email
  • JuanC's avatar
    JuanC
    Moderator
    8 months ago

    Hello. I'm sorry to hear that you are running into issues. Please reach out to us at Cox.help@cox.com so that we can assist you with this. 

     

    Thank you,

    Cox Forum Moderator

     

    • dankushnir's avatar
      dankushnir
      New Contributor
      7 months ago

      Have not resolved the issue. I removed my cox.net email as my backup to my existing Yahoo mail account and it didn’t help. When I try to create a new login using my cox.net email is says the email isn’t available.

      • LaToyaW's avatar
        LaToyaW
        Moderator
        7 months ago

        Hello.

        I'm sorry you are experiencing email issues with the transition . Please email your full name and complete address at Cox.helpCox.com for assistance.