Forum Discussion

jcsllc1979's avatar
jcsllc1979
New Contributor
3 years ago

ALL Email - Including those from Cox - being marked as spam and sent to Spam folder

For about a month now, I'm no longer getting email in my Inbox.  I'm accessing my email through the Cox website.  Even emails from Cox are going directly into my spam folder.  I have another cox emai...
Darkatt's avatar
Darkatt
Honored Contributor
3 years ago

verify you have no filter rules setup. Filter rules can cause the issue you presented. Also ensure in settings you have your email set to be delivered to the inbox, it can be set to be delivered to any folder, and it's easy to get it set to the wrong one. 

jcsllc1979's avatar
jcsllc1979
New Contributor
3 years ago

I have all my filters disabled.  I don't however see in my settings where to check to make sure all my email is going to my inbox. 

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    3 years ago

    I apologize, it doesn't seem to be a setting in the system any longer.