Well this isn't free. We pay/use Cox for our internet, cable, and telephone services. We started our business in 1979. The packages that were available for the business industry in our area many years ago was only through Cox. Up until this major snafu, Cox has been a wonderful service provider.
verify you have no filter rules setup. Filter rules can cause the issue you presented. Also ensure in settings you have your email set to be delivered to the inbox, it can be set to be delivered to any folder, and it's easy to get it set to the wrong one.
I have all my filters disabled. I don't however see in my settings where to check to make sure all my email is going to my inbox.
I apologize, it doesn't seem to be a setting in the system any longer.
