AshZM
6 years agoNew Contributor
After reboot, internet not working
I thought, hmm, I’m going to reboot my Cox modem like the letter from Cox said, to get faster speed. Seemed easy enough. Nope. Zero internet connection. Computers see the router, but router not connecting to internet. I’ve powered things off, unscrewed cable to the wall, started one, etc. Same cables. When router is off, the Cox modem’s globe button is lit. When I plug router in (with modem off or on) the globe on the modem blinks.
I did pull out a thumb drive and hard drive and those cables out, but no cable changes from modem to router
Cox modem - NetGeat CM500
Router - TP-Link Archer C3200
Cat cable is 5. Can I put a 6 on there, or is the cat number dictated by modem?