After reboot, internet not working
I thought, hmm, I’m going to reboot my Cox modem like the letter from Cox said, to get faster speed. Seemed easy enough. Nope. Zero internet connection. Computers see the router, but router not conne...
Forum Discussion
How long do you allow the Globe light on the CM500 to blink? According to the User Manual, blinking means it's synchronizing with Cox.
For now, I'd leave your laptop connected to the modem to troubleshoot.
Reboot the laptop to renew its IP address with the modem.
If there is still no Internet, call Cox to "reprovision" the modem. Mention you've rebooted and reset multiple times.
How many splitters do you have on your coax?
Modems don't "dictate" the category of your cable. The modem and router will negotiate a speed based on capabilities. For example, you could connect a Cat-4 and your equipment will negotiate 4 Mbps.
Cat-5 and -5e cables are essentially the same; however, 5e is twisted tighter to resist interference.
