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Rapplegate65's avatar
Rapplegate65
New Contributor
22 days ago

Addtl bill after final bill & a prorated refund

I don't understand why I am receiving an additional bill for $30 after I termed services in March 2024.  All equipment was picked up and I paid my final bill.  Now I receive a bill for "services from April 2024-May 2024" . I received no additional services. This bill came in a COX envelope and I keep getting the bill via email from COX.  I went to online chat which the bill says to do.  However, the chat agent could not provide an answer and told me I had to call Customer Service? Please help identify why I'm getting an additional $30 bill after termed services in March 2024

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  • Rapplegate65's avatar
    Rapplegate65
    New Contributor
    22 days ago

    also additional info - the Chat Agent says it's not a COX bill?  What the heck?

  • ChrisJ2's avatar
    ChrisJ2
    Moderator
    22 days ago

    Hi, there. I know unexpected charges are never welcome and I want to help here. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We really want to help you straighten this out.  -Chris