Forum Discussion

KNN's avatar
KNN
New Contributor
3 years ago

A Safe Sender Constantly Goes to Spam

One of the newsletters that I subscribe to almost always goes to the Spam folder online, no matter how many times I mark it as not spam. How can I fix that?

  • KNN's avatar
    KNN
    New Contributor
    3 years ago

    I have over 20 senders in the Spam folder that I've supposedly blocked. Every day I get more from some of them, then sometimes a new one. Apparently Blocked doesn't mean they won't get delivered. Do I have to make individualrules for each of them?

    On the other hand, newsletters from The National WWII Museum keep coming into the Spam folder, no matter how many time I mark them NOT Spam.

  • BenS1's avatar
    BenS1
    Former Moderator
    3 years ago
    Hi @KNN

    What you need to do is forward the messages that keep getting marked as SPAM to: thisisnotspam@cox.net . That will make sure that our system does not flag these messages as spam. Let us know if you need any further assistance.



    Ben S.
    Cox Support Forums Moderator