Forum Discussion

danykerriluk's avatar
danykerriluk
New Contributor
6 years ago

$5 upgrade

I currently have Internet Starter 10 for $30.98/mo. I got a personalized offer in the mail to upgrade to 300 Mbps for "$5 more per month". When I try to upgrade the price shows $49.99. On the live chat, they just kept referring me to my account xtras, where it comes up $49.99.

The fine print:

Offer expires 1/6/20 and is available to existing residential customers who upgrade their internet service. Offer Upgrades start as low as $5 more per month for internet upgrade. 

Nowhere does it say anything about losing your current price. 

At the top:

XTRAS let you do lots more for a little extra a month.

Does anyone know how I can take advantage of this offer at $5 more per month, as it states?

  • Zurq's avatar
    Zurq
    Contributor II
    6 years ago

    300MBPS for me 79.99 which is what I pay

  • Andrew_Wees's avatar
    Andrew_Wees
    Contributor III
    6 years ago

    reread it again it's $5 more a month then after so long it goes to normal ultimate price best to call in

  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    @danykerriluk, this post has been locked. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High-Speed Internet services with other customers. If you need help with billing or other account-specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator