Thanks for the response. I hope this is what you meant.
Can't see all the downstream channels in that picture, but from what I do see, it looks good. Any downstream channels not locked or below -5dB or a SNR below 36?
Also, I notice you only have 4 upstream channels. That must be because your either in a new area with upstream OFDM or on a old node like in Florida or Louisiana with only 4 QAM upstream. Do you see any other section for upstream OFDM/OFDMA AKA "other" modulation?
What would be really nice to see is the event logs, but I don't think the gateway shows them. I believe some Tier 2 (CAG) reps. can see them though. What you would mostly be looking for is T3/T4 errors.
I checked and all of the downstream channels are locked. None show a negative or sub -5 dB, and all of my SNR show 37 or above. One thing out of place I found is that most of the channel frequencies show as ###MHz, but 159 just shows "300000000"
And yes, we are out in Louisiana. Small town, so likely older infrastructure. I'm not seeing any other sections that look like what you're describing.
Event logs are totally blank on my end, unfortunately. I have asked a few of the reps/techs I have talked to if they can look at event logs at specific times (which I have unfortunately forgotten now), but they typically ignore the question.
Event logs are totally blank on my end, unfortunately.
I didn't even know the gateway showed event logs. Could you explain where you find them in the UI so I will know for future reverence? Maybe you are looking at the firewall logs instead?
One thing out of place I found is that most of the channel frequencies show as ###MHz, but 159 just shows "300000000"
Could you show a picture? I am guessing it's just a glitch in the UI.
As for the issue, I can't see anything obvious so my guess is it's a issue with the upstream. Only Cox can see the upstream SNR for each upstream channel. If you have had multiple technicians out I would suggest a FCC complaint to get a higher level of support. Have you spoken with Tier 2 AKA CAG yet?
Well, not totally blank, but it surprised me to see nothing concerning forced restarts when I checked here.
Here's a shot of that downstream table scrolled over to the oddly high number. Looks like one of the SNR values dropped slightly under 36.
Never considered the idea of complaining beyond Cox themselves. Would it be an official complaint I'd need to file with the FCC, or just a mention of such to Cox?
Honestly, I am not sure how the tiers work or how to tell who is what tier, but I would assume I have not gone beyond the first tier since no one has been documenting this issue along the way. Every time I call or chat, it's the typical check the connections, let's reboot the modem, let's schedule a tech deal. The techs always show up confused about why they are here.
