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Tofukiller90's avatar
Tofukiller90
New Contributor
4 years ago

2 weeks without internet?

I’m finishing up week two and heading to week three without internet! Had the modem replaced 3 times. Have had 4 technicians sent out and they all say the same thing! It’s at the tap and the line men need to come out. Call Cox at the end of week one to be told “sorry, but if you’re the only one out, you’re not really a priority” I work from home and my kids are homeschooled, Cox is currently the only high speed provider in our neighborhood also! 

2 Replies

  • Bruce's avatar
    Bruce
    Honored Contributor III

    Cox:  bringing us closer...except you because you're not a priority.

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @Tofukiller90


    I apologize for the frustration you’ve been experiencing with your Cox services and I want to help. If you can email your full name and the street address on your Cox account to cox.help@cox.com, I’ll be happy to investigate.

    Jonathan J
    Cox Moderator