Forum Discussion

pinguino79's avatar
pinguino79
New Contributor
5 years ago

2.4 ghz signal is not detected by any device.

I have a Cox dual-band router (brand new), but only the 5 ghz (5G) signal is detectable.  None of my devices detects the 2.4 ghz spectrum signal -- it does not show up in the list of available networ...
2.4 ghz
connection issues
router
router wireless
HelpfulHints's avatar
HelpfulHints
New Contributor
5 years ago

Hey, I also had this issue. Call 800-234-3993 for 24/7 tech support. A small batch of modems had the 2.4 GHz disabled at the factory. This may be whats happening and they may be able to help. Good luck!

  • pinguino79's avatar
    pinguino79
    New Contributor
    5 years ago

    Thanks.  You were right -- someone had to guide me to connect to a page where I could change some of the controls on the router/modem and enable the 2.4 ghz signal.