$100 Proconnect Charge with no warning

Call Cox and request to speak to someone in CAG. They can request the supervisor of the person you spoke to to pull the call, (All calls are recorded), and listen to it, as the agent is supposed to alert you to the possibility of a 100$ service charge. 

Also, if your internet is working well, phone service will to, and if modem is a cox Modem and it doesn't have phone service capability, can be swapped for one that does. If the modem is your personal modem, Cox will provide you a phone/internet modem at no charge. (Please note it's not a pano modem. IF you are using a modem and stand alone router, then you want the Cox PHONE/Modem, and NOT the pano modem, since the regular phone modem is no charge). The Cox Telephone modem, is one of the finest modems I have used for internet, and your router will connect directly to it. IF you already have the PANO modem though, the telephone service is nothing more than connecting your phone directly to the T-1 port (Telephone 1) on the back and requesting phone service from Cox.