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jcavalloro1313's avatar
jcavalloro1313
New Contributor
3 months ago

Disappointed

 

I just wanted to share my recent experience with Cox Mobile. I recently signed up for their cellular service, and during the sales process, I made it clear that I had an international trip coming up. The rep assured me there would be no issues — just call customer service and purchase a travel pass before the trip.

Well, now I’ve found out there's actually a required 30-day grace period before I’m even eligible for international service. This was never mentioned upfront. I feel completely misled — a classic example of a dishonest sales tactic.

To make matters worse, I contacted customer service and was told there's nothing they can do to resolve my issue. I’m now stuck traveling internationally with no cellular service.

I was already skeptical about switching from Verizon, and now I’m locked into a 2-year contract with a company that clearly doesn’t prioritize transparency or customer 

 

 

Moblie

2 Replies

  • cchachere's avatar
    cchachere
    New Contributor
    3 months ago

    Same here. 21 months left to go and counting. If you are considering COX mobile, don't do it. 

  • DustinP's avatar
    DustinP
    Moderator
    3 months ago

    Hello jcavalloro1313,

    Details including the minimum requirements to be able to add the Travel Day Pass are available here. I'm truly sorry to hear the details of the Travel Day Pass were not disclosed at the point of sale, and now you are possibly facing an impact when you are planning an international trip. I know it's important to have a way to communicate while you travel. We can help go over any possible account options and details with you over email with our support at Cox.Help@cox.com.