Forum Discussion

msomadelis's avatar
msomadelis
New Contributor
8 months ago

can't delete emails

Can't delete emails...am at max/2gb....one cox Customer service rep hung up on me...second call said that  Cox is aware of the "can not delete"  problem and is working issue (at least he knew there w...
RHoL495's avatar
RHoL495
New Contributor III
6 months ago

I am having the same problem also, with cox.net emails, I can delete emails, but the inbox still showes the email heading/subject lines, unable to clear inbox. Also when accessing email it takes a very long time for the URLs to load, all the above has taken place since the new email upgrade. I am located in Arkoma, OK. 74901

 

  • TiffanyR's avatar
    TiffanyR
    Moderator
    6 months ago

    Hello RHoL495, I am truly sorry to hear that you have been having trouble with the email and that the subject line remains after deleting the email. What browser are you using? Have you tried to access your email from a different browser and/or device? 

  • CurtB's avatar
    CurtB
    Valued Contributor III
    6 months ago

    Until Cox implements the fix for the the deleted emails issue in your market, try clicking the Refresh icon to clear the deleted subject lines.