Forum Discussion

db1926's avatar
db1926
New Contributor II
5 years ago

Last button on remote still not working for youtube app

Hello, I haven’t seen any response regarding a resolution for this issue still. I’ve tried using the down arrow function but that does not allow you to back out of the video without losing progress or losing the videos on the playlist. There is also no way to exit a video that plays an ad you may have selected by accident, the only way is to watch the entire ad or exit the app entirely.  Already tried resetting the app as well as the modem and stb, please advise with any solutions, no one seems to know what to do when you call support.

  • Chrissygunter19's avatar
    Chrissygunter19
    New Contributor
    5 years ago

    Doesn't work on mine either. Sent reset to box.  Did reset on actual app.   Just doesnt work anymore. Its annoying.  

  • LisaH's avatar
    LisaH
    Moderator
    5 years ago
    Hi Db1926. Your issue has been escalated to Video Team who is investigating this. Once we have information, you will be contacted. -Lisa, Cox Support Forums Moderator
  • JS_PV's avatar
    JS_PV
    New Contributor
    5 years ago

    Does anyone know if this issue with the "Last" button in YouTube has been resolved.  I just chatted with Heiby Z with Cox and asked him about the problem and his response was "The Apps are in the Contour Guide for you to open your favorites through the TV. We are the service provider not the application developers."  No help at all.

    • CrystalS's avatar
      CrystalS
      Former Moderator
      5 years ago
      Hi,

      The Last button will not control or work while The YouTube app is launched. This is because the YouTube app is a third-party application.

      Crystal S. Cox Support Forum Moderator
      • db1926's avatar
        db1926
        New Contributor II
        5 years ago

        I still haven’t received a response regarding this issue,  the” last“ button was working perfectly fine up until about couple weeks ago for the youtube app. It performs its function fine for every other app on contour but not youtube.

  • mzjordan's avatar
    mzjordan
    New Contributor II
    5 years ago

    Seems like this is a wide-spread issue. I know I've been dealing with this for weeks now, with no resolution.