Forum Discussion

John2020's avatar
John2020
New Contributor
5 years ago

I don't get CNN on contour app or online

This morning I lost access to CNN on both the Contour App and online via a web browser. I tried the Contour App on both an iPhone and iPad with no luck although they both worked fine earlier in the d...
CNN
Contour app
customer service
TV onlive
21edward's avatar
21edward
New Contributor

Same thing for me and Fox News on Contour online, on TV & on phone. It started June 1st. I called support June 1st to no resolution. I spent a lot of time on the phone with the service person and he said he would escalate it. The service person said someone would get back to me in 24 hours. Still nothing. 

I wonder if COX changed service but didn't tell anyone they were going to. 

MariaL's avatar
MariaL
Moderator
5 years ago
Hi 21edward,

We'd be happy to investigate this issue and address your concerns; however, we will need some additional information in order to do so. Please email our team at cox.help@cox.com with this post, your full name, and your complete address.

Maria
Cox Support Forum Moderator
  • 21edward's avatar
    21edward
    New Contributor
    5 years ago

    I did find this on another thread and will be calling the Loyalty Dept Monday because my access to the news channels was since I started and not COVID related. If they were in my package previously and now removed, they should remove some fees. :)   I called the support line again today and she said I could upgrade to get those channels back. :( 

    Shortly after the COVID crisis began, many network broadcasters offered their channels free for Starter TV customers through May 31, 2020. CNBC, CNN, MSNBC, and Fox News were 4 of these channels. Cox doesn't own these networks and was required to remove these channels from the Starter TV lineup at the end of the period specified by each network. I'm sorry for the frustration this caused! CNBC, CNN, MSNBC, and Fox News are part of the Expanded tier. -Becky, Cox Support Forums Moderator