Contour app
The last few days the contour app will not play channels 53,54,55,56 or 57. I'm in Fairfax County Va. I've tried on my laptop, tablet and brand new Android cell phone. I've even uninstalled the app a...
Forum Discussion
Hi Everyone, our video engineering team believes they have the Contour App audio issues resolved. If you use watchtv.cox.com, please delete your browser cache and cookies, close the browser completely, reopen the browser, and launch watchtv.cox.com. If you use the Contour App on a mobile device, uninstall the Contour App from your device and then reinstall it. Please let us know if you have any further audio issues. - Becky, Cox Support Forums Moderator
I thought this issue was put to bed, however, after reading CurtB comments, I gave it another try. Now, CBS/2 has SAP ON with sound, but when you turn off, sound disappears. COX video people may be doing a channel search first, then setting the SAP to On as your default. The questions begs as to why was it off in the first place. My ABC/7 seems to be now working with the default, and did not 2 days ago.
I'm still waiting for a simple explanation as to what the 'fix might have been. I'm sort of giving up checking this thing out, mainly be cause I do not use the web interface or App, except to chime into forum questions.
- Ekhawaii, We're still working on your open ticket to address the SAP issues you're seeing. We'll reach back out to you as updates are available.
-ColleenD, Cox Support Forums Moderator
