Unauthorized Account Migration - Missing DVR

Logging an official dispute regarding an unauthorized account migration that occurred on Friday. 

I called Cox to activate the new apps that are supposedly free with the migration. Peacock, Disney+ offer after being explicitly assured by the representative that my core TV and services would remain completely unchanged. Exact words .. nothing changes when I asked.

Instead, my grandfathered Cox Contour Plus plan was cancelled and migrated to Spectrum Stream TV Signature without my consent. This stripped my DVR provisioning, erased access to my recordings, and altered my channel package. 

I am requesting an immediate package rollback to my exact legacy Cox Contour Plus plan and full restoration of my DVR entitlements. I will be calling the Retention team at 8:00 AM PT on Monday to follow up on this rollback.

Has anybody else had this happen?