Apparently customer service is a thing of the past! ** A Request for Accountability, Not Another Scripted Response**

When did time stop being valued. Because I am so tired of giving mine away for free. I am writing because the time required to resolve this issue has become unreasonable.

What should have taken minutes has taken hours—not because the issue is complex, but because each interaction has produced scripted responses, unnecessary repetition, and no clear ownership. When a customer reaches out for help, they should not have to do the work of navigating automated answers, correcting mistakes, and escalating problems that should have been resolved at the first point of contact.

My time has value. I should not have to give it away for free because your process is designed to minimize effort on your end while transferring the burden to the customer.

I am asking for three things:

1. A response from someone empowered to resolve this issue—not another automated or scripted reply.
2. A clear explanation of what went wrong and who is accountable for correcting it.
3. A specific timeline for resolution.

Please treat this as a formal request for review. If the current process cannot address issues outside a script, then the process—not the customer—needs to change.

I am not looking for an apology that leads nowhere. I am looking for ownership, action, and a resolution.