Cox Customer Retention No Longer Exists

I called Cox this morning, because my current plan expires in two days. During that time, I was transferred to 6 different people. Each time, I had to give my complete account info, plus security code, plus their having to send me a text with a code. Not one person was able to give me any options for new plans. This is bs. I've been with Cox for 8 years.

The sixth person said my current cox equipment was not compatible with Spectrum, and I would have to switch out my dvr, modem, etc. to their equipment. She tried to find a plan that included at least most of the services I have with Cox. I asked if there was a website that showed what the different packages are. She said no. She put me on hold while she looked for her su[Edited as per community Guidelines]isor. She left me on hold and never came back. Note: Every person I was transferred to mentioned how it's the first day of the service switch, and asked me to please bear with them. 

After 62 minutes on the phone, I hung up. Cox has the absolute worst customer service I've ever experienced, and I can't wait to change to a different provider.