Horrendous customer service

My cable box went out. I tried calling Spectrum several times and got disconnected every time. I went into the office and wouldn’t you know it, the system was down. I waited several days and went back in to the store. They were out of that specific cable box and had absolutely no idea when more boxes would be in.

The customer service in the store was just terrible. Cox was so great with customer service prior to becoming Spectrum.